The system automatically makes symbol changes each morning, so this should happen right away. If your portfolio doesn’t reflect this change within 24 hours, please contact us using the form at the bottom of this page, and include a link to a news story or press release mentioning the symbol change for verification.

               

The system automatically implements stock splits before the market opens, so this should happen right away. If your portfolio doesn’t reflect this change within 24 hours, please contact us using the form at the bottom of this page, and include a link to a news story or press release mentioning the symbol change for verification.

               

How can I cancel an order?

You can only cancel open orders. To see your open orders and to cancel any of them, go to the “My portfolio” tab and select the Order History in the sub-menu.  

               

Can I place orders when the market is closed?

Yes! You can make a trade after the market has closed. Your trade will be filled at the open price of the stock at the next market open.

               

I want to trade on foreign markets.

Exchange rate calculations are done automatically when making trades on foreign markets. There is no extra work on your part, though it is good to be aware of potential gains/losses you may experience due to exchange rates. You do not need to exchange money in a different currency, it is done automatically when buying, selling, Read More…

               

For an order to go through, a number of factors have to be satisfied: 1.You must have enough buying power. 2.There must be adequate volume on the market, since we only allow users to trade up to half of the volume of any security on the market. 3. You must not exceed your position limit. Read More…

               

We can only make corrections to user errors with the direct permission of the Professor/Class Administrator. Please have them contact us on your behalf if you need a mistake corrected.

               

How do I start making trades?

To make a trade, start by hovering your pointer over the “Trading” tab and then select the type of security you’d like to trade from the drop-down menu. From here you select what action (buy, sell, cover, short) you wish to take, the order type (market, limit, stop, trailing % or $) and fill in Read More…

               

Where can I see how many trades I have left?

You can see the number of trades you have remaining on your Dashboard, in the “Snapshot” box.

               

Why can’t I place an order?

There are several rules which may prevent you from placing an order: 1. Your challenge hasn’t started yet: Please check with your teacher for the beginning and end dates of your challenge. 2. Minimum Stock Price: The minimum stock price must be $3.00 or higher 3. Position Limit: You may not buy/sell an amount of Read More…

               

To see the status of any order, check your “Order History” page. There are several reasons why you can’t see your order in “Open Positions“: 1. If your order requested volume greater than 50% of available volume, then your order will remain pending until sufficient volume is available. 2. If you placed the order outside Read More…

               

How do I dispute a trade?

To report a possible error, please fill out the request form below and tell us the symbol and date/time of the trade(s) in question. (Example: AAPL on 2013-12-17 at 11:20 am). Providing as many details as possible and any screenshots to support your request will greatly help speed up the review process.

               

Getting a different price from the preview can be due to many factors. The prices shown on the order preview have a 15 minute delay, but we execute all orders in US markets using the real-time bid/ask prices You were looking at the “last price” instead of either the bid or the ask price. This can Read More…

               

Sometimes, due to a quick gap up or down, the stock may only trade at your limit price for a few seconds and then quickly bounce off of your ‘limit price’. As a result, your order will not get filled.  This is normal and occurs on any trading platform, including real stock brokerages. Also note Read More…

               

Please contact us using the form at the bottom of this page if there is an error, we will gladly fix it!

               

If you do not have adequate cash and/or buying power, then the number of shares will be adjusted to allow the trade to be filled as best it can.

               

What is “System Cancelled” in Order History?

“System Cancelled” means that either an admin or the systems’ automatic trade rules cancelled an order. This is generally due to insufficient buying power or you tried to purchase too much of one asset and we’re blocked by the position limit.

               

This means that your order is violating the position limit rule set by the professor. Position limit is the maximum % of your portfolio value that can be comprised of 1 single security. So for example if your position limit is 25%, then no single security can make up more than 25% of your portfolio Read More…

               

How do I trade on margin or take out a loan?

If margin trading is allowed in your class tournament, then you will automatically begin trading on margin (or take a loan) once you have exhausted all of your available cash. You will also automatically start paying interest on your loan. Additionally, the loan will automatically be paid off once you liquidate your positions. Do not Read More…

               

Where can I see all my open positions?

Under the “My Portfolio” tab select the “Open Positions” sub-menu – click on it to see all your open positions.

               

Yes, this could mean the symbol has stopped trading for a number of reasons or that there is an error with the security in our system. Please inform us of any problems you may encounter as we always work to correct the issue as quickly as possible.

               

There is a wide range of historical data that can be seen and exported. For historical values: Go to Graph my portfolio and click on historical portfolio values. Go to Portfolio Summary and either export the entirety of your data from the drop down menu (Account Balances, Transactions, Open positions) or simply change the day you wish Read More…