In order to cancel your account, please use the contact us form and our help desk will assist you in canceling your account. For individual investors, we offer a 30-day money back guarantee, no questions asked.

Yes, each day we receive an updated list of stocks that have split or have paid a dividend. The dividends and splits are then accounted for on the website. If we happen to have missed one, please fill the form below so that we can apply it.

This message usually pops-up when the class name is not entered correctly. To receive the exact class code, please fill the form at the bottom of this page with the following information:

1. Name of your professor
2. Name of your institution
3. Class name and class code

Trading Notes are comment and explanations that can be added per each trade and order. Professors can see the reasoning of an action and the comments by adding a Note. To add/view a note, users can click on “Add/View Notes” in the Order History or Transaction History.

Stock-Trak allows trading of Equities(stocks), Mutual Funds, Bonds, Options, Spots, Futures and Future Options. It is up to the class creator to decide what securities are allowed to be traded in his/her game.

To change your username, fill out the form at the bottom of this page and provide the new username you would like to have. Please provide two or three alternate names in case your first choice is taken.

Please write your current username as well to help us find your account.

Yes! You can make a trade after the market has closed. Your trade will be filled at the open price of the stock at the next market open.

To report a possible error, please fill out the request form below and tell us the symbol and date/time of the trade(s) in question. (Example: AAPL on 2013-12-17 at 11:20 am). Providing as many details as possible and any screenshots to support your request will greatly help speed up the review process.

To make a trade, start by hovering your pointer over the “Trading” tab and then select the type of security you’d like to trade from the drop-down menu. From here you select what action (buy, sell, cover, short) you wish to take, the order type (market, limit, stop, trailing % or $) and fill in the rest of the required information. Then click “Preview Order” and if you are satisfied with it, click “Place Order” to confirm your trade.

Trading Tutorial Video:

If margin trading is allowed in your class tournament, then you will automatically begin trading on margin (or take a loan) once you have exhausted all of your available cash. You will also automatically start paying interest on your loan. Additionally, the loan will automatically be paid off once you liquidate your positions.

Do not get confused with margin requirements with futures and options. This is more like a line of credit or loan.

This means that your order is violating the position limit rule set by the professor. Position limit is the maximum % of your portfolio value that can be comprised of 1 single security. So for example if your position limit is 25%, then no single security can make up more than 25% of your portfolio value. Professors can also choose to set different position limits for different types of securities when creating their class.

If you do not have adequate cash and/or buying power, then the number of shares will be adjusted to allow the trade to be filled as best it can.

We can only make corrections to user errors with the direct permission of the Professor/Class Administrator. Please have them contact us on your behalf if you need a mistake corrected.

There is a wide range of historical data that can be seen and exported.

For historical values:

• Go to Graph my portfolio and click on historical portfolio values.
  

• Go to Portfolio Summary and either export the entirety of your data from the drop down menu (Account Balances, Transactions, Open positions) or simply change the day you wish to verify.
  
  

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For transactions:

• Go to Transaction History in the “My Portfolio” menu bar. From there you can either change the date range or hit the excel export icon in the top right corner.
  

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For recent orders:

• Go to Order History under the “My Portfolio” tab. From there you can either change the date range or hit the excel export icon in the top right corner.
  

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For historical rankings:

• Go to Rankings under the “My Portfolio” tab. You can export to Excel the portfolio and the Alpha/Beta rankings as of the selected date.
  

Yes, this could mean the symbol has stopped trading for a number of reasons or that there is an error with the security in our system. Please inform us of any problems you may encounter as we always work to correct the issue as quickly as possible.

Sometimes, due to a quick gap up or down, the stock may only trade at your limit price for a few seconds and then quickly bounce off of your ‘limit price’. As a result, your order will not get filled.  This is normal and occurs on any trading platform, including real stock brokerages.

Also note that the bid or ask (whichever is applicable) must also hit that limit.

The system automatically makes symbol changes each morning, so this should happen right away. If your portfolio doesn’t reflect this change within 24 hours, please contact us using the form at the bottom of this page, and include a link to a news story or press release mentioning the symbol change for verification.

The system automatically implements stock splits before the market opens, so this should happen right away. If your portfolio doesn’t reflect this change within 24 hours, please contact us using the form at the bottom of this page, and include a link to a news story or press release mentioning the symbol change for verification.

Please contact us using the form at the bottom of this page if there is an error, we will gladly fix it!

Getting a different price from the preview can be due to many factors.

1. The prices shown on the order preview have a 15 minute delay, but we execute all orders in US markets using the real-time bid/ask prices
2. You were looking at the “last price” instead of either the bid or the ask price. This can be a large gap for some stocks, most commonly for stocks with low volume.
3. There is a slight lag between confirming and the preview, the price can change in that time.
4. The order did not execute immediately. This is most common with stocks with low volume.

“System Cancelled” means that either an admin or the systems’ automatic trade rules cancelled an order. This is generally due to insufficient buying power or you tried to purchase too much of one asset and we’re blocked by the position limit.

Under the “My Portfolio” tab select the “Open Positions” sub-menu – click on it to see all your open positions.

You can see the number of trades you have remaining on your Dashboard, in the “Snapshot” box.

For an order to go through, a number of factors have to be satisfied:

• 1.You must have enough buying power.
• 2.There must be adequate volume on the market, since we only allow users to trade up to half of the volume of any security on the market.
• 3. You must not exceed your position limit. The default position limit is 25% which means you cannot put more than 25% of your portfolio value in a single security. Please note that only professors have the ability to change the position limit for their classes.

Once all three factors are satisfied, and given the market is open of course, the trades should execute right away.

The stock exchanges provide the valuable service of bringing together all of the buyers and the sellers of stocks each day and matching the buyers and sellers that agree on a price. The exchanges keep track of all of the open orders and show the highest buy order price as the “bid price” and show the lowest sell order price as the “ask price.” The “ask” is the price the person who owns the stock is asking to sell his shares.

A limit order is an order in which a specific price is set to buy or sell a security. If the price point is hit and there is sufficient volume at that price point or better, your order will be filled.  Limit orders may be placed as “Day” orders which are good for the day only, or as “GTC” orders, which are good until canceled.

Mutual funds are a professionally managed type of collective investment portfolio that pools money from many investors and invests it in stocks, bonds or other securities. The mutual fund is operated by a fund manager that trades the pooled money on a regular basis.

A market order that was placed when the market was closed and has not filled yet, or a limit/stop order that has been placed but the price has not been met yet and therefore has not executed yet is called an open order.

Commissions are decided upon by the professor and can be set as fixed $ amounts per trade, per share or a % total of each trade.

Stock-Trak executes all North American stocks, options, and future orders at real time prices. Mutual funds and bonds are executed at end of day prices while trades from international stocks are delayed 15-30 minutes or use end of day prices, depending on the market. Since the markets close at 4 pm ET., trades made after that time will be executed at the opening price of the next trading day. Please note that although trades are executed at real time prices, and that the bid and ask prices used are real time; the prices users see when logged into the site are delayed by approximately 15 minutes. Even for markets and orders where we are using real time data to fill orders, we will not display real time data.

Every successful transaction you make (buy, sell, short or cover) is counted as a trade. Open and cancelled orders do not count against your trade limit. Dividends and stock splits do not count as trades.

Yes, short selling is permitted and short orders do not need an uptick to be filled. You can short sell stocks that are priced greater than $3.00.  Proceeds from a short sell are restricted and cannot be used to buy additional stocks. You can view the proceeds from shorts as ‘Short Balance’ on your account balance page or make a trade page.

No, you cannot trade halted, restricted and blocked stocks. Any trade that is confirmed after trading has been halted will be reversed.

Yes, we allow stock trades on many different exchanges across Latin America, Europe and Asia as well as North America as long as the tournament you are in has allowed it.

When making trades, you must know the ticker symbol of the securities to be traded.  Go to the ‘Symbol Lookup’ page under the “Quotes/Research” tab and enter the full or partial company name and click “Search”.

No, you can only buy mutual funds in long positions.

Mutual fund orders do not work like other types of securities. Orders can be placed throughout the day, but they are only processed/filled at approximately 6:00 pm EST. Any orders placed after 4:00 pm EST will not be filled until 6:00 pm EST the following day. Do no worry if your order has not executed before 7:00 pm EST.

Options do not have to be exercised in order to realize any potential gains. In fact you actually lose money by exercising them, since you paid a time premium to buy them which is lost if you exercise the options. They can also be traded like any other security or they can be held until expiration. If they are held until expiration, the system will settle the contracts in cash.

If you do wish to exercise your options, you can click the “Exercise” button on your Open Positions page next to the option you wish to exercise.

To write an option, go to the option trading screen and select “Sell to Open”. Similarly, if you wish to close the written position, select “Buy to Close”.

Futures have very high multipliers. Each future has different multipliers and so a small change in the underlying asset price can, in some cases, create very large losses (or gains).

Futures do not trade at the same time as the stock market. Please see CMEGroup for the futures you are interested in. For example, currency futures trade nearly 24 hours whereas others have a trading halt throughout most of the day.

You can click here to find more information on the contract specifications per future contract. For the futures expiration calendar, click here for more information.

Future options are already infrequently traded. Shorting future options is very infrequent in the real world, so to reflect this we have disabled it on our platform.