Getting a different price from the preview can be due to many factors.
- The prices shown on the order preview have a 15 minute delay, but we execute all orders in US markets using the real-time bid/ask prices
- You were looking at the “last price” instead of either the bid or the ask price. This can be a large gap for some stocks, most commonly for stocks with low volume.
- There is a slight lag between confirming and the preview, the price can change in that time.
- The order did not execute immediately. This is most common with stocks with low volume.
If you still believe there is an issue with the prices you can contact us using the form at the bottom of this page with your username and a screenshot of the correct bid – ask price at that time.